Nick Kingsbury's Blog

I was CEO of Chronicle Solutions from 2006 to early 2007. The flagship product is netReplay, a Network Content Appliance that captures, indexes and replays all user communications in real-time. This blog reflects my interest in that area.

Tuesday, November 28, 2006

Monitoring is fine, but what do you do about what you find !

We have a couple of situations recently that have raised an interesting issue.

One prospective client on seeing netReplay’s power to reveal what people are actually doing visibly recoiled and made the comment that he would rather not know.

This not an uncommon reaction, but clearly can’t be the right one.

A new customer of ours is taking what I think is a better approach. They have run the system for a few weeks and have found things that are disturbing to say the least. Their approach is to incrementally revise and enforce their Acceptable Use Policy.

They are seeing where their problems lie and first off sending out general warnings. Then see what problems remain, and if necessary start warning individuals in an iterative process.

Along the way there are been disciplinary issues, but by taking a staged approach they have not had wholesale issues to resolve and the end result will be a much cleaner, compliant organisation.

Risk Manager 1, Threats 0 !

Nick Kingsbury



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